We are committed to resolving any conflicts or disagreements related to our services in a fair, prompt, and effective manner, ensuring customer satisfaction.

In the event of a consumer dispute, the consumer may turn to the following officially registered alternative dispute resolution entities:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel.: 213 847 484
E-mail: cniacc@fd.unl.pt
More information: https://www.cniacc.pt/pt

Consumers may also use the European Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr.